This order is taking significantly longer to process than my orders in the past and I'm wondering if there is an issue with payment/shipping/stock?
Customer Service Representative
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Hello Vecna,
Thanks for bringing this to our attention! It looks like there are two products holding up your order: AD&D Player's Handbook (2E) and AD&D Monstrous Manual (2E). We're currently waiting to get them in from our distributor.
Those items have a listed product availability of 4 - 18 business days, so I wanted to check if you'd like me to leave the order as-is or change it up. If I leave it as-is, the order will just remain pending until those two books come in, and then send out automatically. Otherwise, I could cancel the delayed products or move them to a separate order to be sent on their own once we receive them. Just let me know what you'd prefer, and I'll be sure to take care of it.
Other than that, everything on the order should be just fine. Please don't hesitate to ask if there are any further questions or concerns that I may assist you with.
Thanks, and have a great day!
Katina
Hello Vecna,
Thanks for bringing this to our attention! It looks like there are two products holding up your order: AD&D Player's Handbook (2E) and AD&D Monstrous Manual (2E). We're currently waiting to get them in from our distributor.
Those items have a listed product availability of 4 - 18 business days, so I wanted to check if you'd like me to leave the order as-is or change it up. If I leave it as-is, the order will just remain pending until those two books come in, and then send out automatically. Otherwise, I could cancel the delayed products or move them to a separate order to be sent on their own once we receive them. Just let me know what you'd prefer, and I'll be sure to take care of it.
Other than that, everything on the order should be just fine. Please don't hesitate to ask if there are any further questions or concerns that I may assist you with.
Thanks, and have a great day!
Katina
Thanks for the quick reply! Keep the order as pending. I know the 2E stuff is really hard to get these days so I was excited to see that you had them for sale still and not for $100 each. I'll wait it out if it means I'll still get them.
Hello. Just wanted to get an update as I see the order is still marked as "pending". Thank you.
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Customer Service Representative
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Hello Vecna,
Thanks for checking in! I've taken a peek at your order, and it appears that our warehouse put it on a packing list earlier today, which means it's on the batch that they're currently working on boxing up and sending out. I don't have an exact estimate for when they'll be done processing it, but once they are you should receive a confirmation email to let you know. If there's anything else I can help out with in the meantime, please don't hesitate to let me know.
Thanks!
Katina
Hello again! Looking for another update. My order is still marked as "Pending", though my credit card was charged a few days ago. I have received no shipping notice via email. We are into the 4th week since the order has been placed.
Hello Vecna,
We were about to email you. The warehouse tried to ship your order this morning but it looks like there was an inventory error and we do not have the 2E Dungeon Master Guide. We should be able to get another in, but it has an estimated 4-18 business days in transit to us. I can leave the order alone and it will wait for the book to arrive, or I can move the book to its own order so everything else can ship. I can also cancel the book to the same effect. Let me know what you prefer.
An authorization was opened when the pick slip was printed on Thursday, but this is not a charge and will disappear as soon as your bank expires the authorization.
Hi Diego. Thanks for the update, and I appreciate the diligence the paizo staff are showing to ensure I get my full order. I would like to wait until the whole order ships, please. I can wait the 4-18 business days. If 20 days go by and I don't have a shipping notification, I'll be on the message boards again :)
Again thank you.
Hello,
If possible, I would like to cancel the entire order. I was able to recently buy all three books at a garage sale and would prefer not to spend another $200+ dollars for the same products. Thanks for all the work put into this order. I will re-order the pathfinder product another time.
Hello Vecna,
Your order has been cancelled. It will not ship out and you will not be charged.