Order 4044838

[James Risner]

We are missing three copies of the Yetisberg game that we ordered.
Also, we are having a hard time understanding the math of charges on this order.
It says the subtotal is 129.46 - which adds correctly based on prices of what we bought.
It says shipping and handling is 25.74, and we should get $10 off shipping due to our order being over $100.
Then it says our order total is 159.44, which is not what subtotal and shipping add up to. Can you please help us clarify this? Thanks.

[Katina Davis]

Hello James,

Thanks for bringing these issues to our attention! I've corrected the shipping prices and refunded the difference back to your original method of payment. You should see that refund show up within 1 - 5 business days.

I've also set up replacements for 3 copies of Yetisburg in your sidecart, so they should be sent out with you next round of subscriptions. If you'd like 'em shipped sooner than that, just let me know and I'll see what I can do.

Otherwise, you should be all set! Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I will be more than happy to help out.

Thanks!
Katina

[James Risner]

To confirm, the 3 will already be paid for on this invoice?

[Katina Davis]

Yes, you've already paid for the 3 decks that were missing, so the replacements will be complimentary. :)