Hi Customer Service,
I placed order #4009433 on July 23rd, and it had an original shipment time of 1 to 18 business days.
It has been a month (21 business days) since I placed the order.
When will this be shipped?
Regards,
Customer Service Representative
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Hello Icedminttea,
Thanks for bringing this to our attention! I apologize for the delay. I've taken a look into the order, and it seems that it's on a packing list in the warehouse. This essentially means that it's in the batch they're working on boxing up and processing now, so it should be ready any time.
I can't give a more precise estimate than that, since it depends on their workload, but once your order has been processed, you should receive a confirmation email to let you know that it's on the way.
I hope this helps! Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I will be more than happy to help out.
Thanks!
Katina
Thanks for the update. I'll keep a lookout for the confirmation email.