Order # 4038436


Customer Service


Hello,
I ordered a physical copy of In Search Of Sanity early this August and when it came time to authorize payment (August 17th) the transaction was declined due to insufficient funds. I remedied this and resubmitted payment, however, I am worried I may have delayed the shipping (it hasn't shipped yet). As I am eager to receive this product, I'm hoping my mistake hasmt pushed things back too far.The email that was sent to me mentioned the authorization would expire in October which has me worried. Perhaps a representative can address my anxieties by explaining the process and what has happened.

Thanks.

Customer Service Representative

Hi Spastic Puma,

It looks like everything should be good now. Our estimated shipping window for August subscriptions is the 15th through the 26th, so you should get a shipping confirmation email by the 26th, if not sooner.

If you have any other questions, please let us know.

Thanks!
~Sharaya

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