Hello there.
The order has been pending since July 22th, and I am just wondering what the hold up is, there is a PDF I would rather be reading in there.
Sincerly Kim
Customer Service Representative
|
Hello Kim,
Thanks for bringing this to our attention! I've taken a look into your order and it seems that it's being held up because we're waiting to receive more of the Marvel Dice Masters: Civil War Collector Box in from our distributor. It looks like those have a listed product availability of 4 - 18 business days.
If you'd like, I can leave the order as-is and it'll wait to ship until everything is in stock. Otherwise, I could either move the dice into your sidecart or a separate order to be sent out when they are ready, or just cancel them entirely. Just let me know what you'd prefer and I'll be sure to take care of it as soon as I can.
Hope this helps! Don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I will be glad to help you.
Thanks, and have a great day!
Katina
Hello again.
That is good to know.
Well, I can wait for the dice master box until later, as in have it in sidecart and have it shipped with the next subscription. If everything else is ready I would prefere you ship those as soon as you can.
Have a good weekend
Kim.
|
Customer Service Representative
|
Hi Kim,
Sure thing! I've moved the dice box into your sidecart to wait later shipping, but I wanted to check one final thing before I get your order going. We are starting to generate August subscription items today, so you'll soon have a new order for a Player Companion. Since international shipping can be quite expensive, I wanted to know if you'd like for me to put this month's Companion in with this order to save a little on shipping. It may be a little bit longer for the order itself to ship, but that way you won't be paying just to have a single book sent to you separately.
It's really up to you, so just let me know what will work best and I will take care of it right away. Just let me know if there are any further questions you may have in the meantime.
Thanks so much for your patience, and have a fantastic weekend!
-Katina
Weekend Greetings!
The Player Companion can be shipped with the dice box when it arrives or when the Player Companion is ready, the latest of the two.
What I am waiting for is the Alchemist Class Deck as there are plans to start a card game campaign.
Thanks for your help and I am looking forward to reading some PDFs and in time getting more stuff I don't technically need, but must have.
~ Kim
Hello Arukoto,
Your order should be on its way shortly. The dice are in your sidecart and will ship with the next subscription order once they arrive.