Hi Louis,
This item has a listed product availability of shipping from our warehouse in 7 to 14 business days. If it has a longer time frame like that, it generally means that we'll need to get it in from a supplier.
More details about product availability can be found here:
http://paizo.com/paizo/faq#v5748eaic9n0o
It looks like you may have been calling before our phone lines opened. Our phone lines are open Monday through Friday, from 10am to 5 pm, Pacific Standard Time. If you are calling outside of those hours, it should be going to voicemail.
If you have any other questions, please let us know.
Thanks!
~Sharaya