Order 3979057 still pending


Customer Service

Dark Archive

it's the end of the week and i assume you all are getting ready to head off to the convention but the order is still pending...

Customer Service Representative

Hello Chopswil,

I don't see any issues with your order, everything looks good. Our warehouse is still shipping out subscription orders. We usually allow up to 2 weeks to get all of the subscription orders shipped out. This month that shipping window is Monday, July 25 through Thursday, August 4.

Dark Archive

is it because of the sidecart item?

i usually get my pdfs the tuesday after spawning

Customer Service Representative

Hello Chipswil,

It could be. The warehouse ships subscription orders in the most efficient way they can so they can get them all out as quickly as possible. The order they are shipped in is not always the same, so it is unlikely that a person will always receive their shipping notification at the same time during the shipping window. There are no issues with your order, it is just waiting for its turn in the shipping queue.

Dark Archive

just got the shipping email

thank you

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