Cancel Order 3910497

[Alex MacKinnon]

Due to these items being back ordered, I'm going to miss the date when I'll need them for my Runelords campaign. Can you cancel this order and either refund the credit card from the order or issue a credit?

Thanks a bunch

Alex

[Katina Davis]

Hi Alex,

Thanks for letting us know about this! I've taken a look into your order and it seems that two of the four items are currently backordered. We're waiting on Nualia & Erylium, as well as Angelfire: Vargouille to come in from our distributors. Since the Runelords minis are still available, would you like me to cancel the other two and have those sent or just cancel the whole thing? I'll be glad to help either way, just let me know which you prefer and I"ll get it taken care of.

Since we don't actually finalize charges until your order is processed for shipping, you won't be charged for any of the minis that are canceled. If you cancel two of them, the charge should only finalize for the ones that are sent, and if you cancel the whole thing, the whole authorization should be refunded to your card automatically. For more information about our authorization process, please visit our authorization FAQ here.

I hope this was helpful! Just let me know if there's anything else I can help with, and I'll be glad to do so.

Thanks!
Katina

[Alex MacKinnon]

Cancel the whole thing. I'm putting together another order today. I don't want to duplicate anything I can still use.

[Katina Davis]

Thanks for your response, Alex! I've canceled the whole order, and I'll be sending you an updated confirmation email in just a moment. Feel free to take a look over it to verify that the correct changes have been made, and just let me know if something needs to be adjusted.

If there's anything else I can help out with, please don't hesitate to let me know.

Thanks, and have a great day!
Katina