Contributor
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Hi, I realise that there have been issues downloading new releases, but Chris Lambertz suggested I post here.
I have gone through the paying process twice to purchase PFS Scenario #7–18. I had thought that the failure of any download links to appear was caused by the aforementioned issues but now, even after the temporary fix has been put in place I still can't seem to purchase this item. Or if I can, I've purchased it twice.
I go through the process, everything seems fine. I get to the successful purchase screen that shows the little PDF link as if I can download it but when I click it, the page reverts to the product page and my order is still showing in my cart. I've removed the item from the cart to see if that makes any difference, but nope, still can't get it. I've logged out and back into the site. Still no joy.
It's not downloadable from the product page, it's not in My Downloads, and it's not even showing in my order history despite seeming to successfully go through the purchase process twice.
Could someone look into this for me pleasethanksplease :'-(
Hi Shaun,
It looks like your order is not completing all the way, though I cannot see why at that time. Looking at the order logs, I'm not seeing a final submission attempt. Are you hitting the "Place Your Order" button on the confirmation page?
Please try adding to back to your shopping cart and trying again. Let me know what happens this time.
Thanks!
~Sharaya
Glad to hear it worked! No worries!
I'm not seeing any attempts at authorizing or charging on our side, but if anything looks weird on your side, please let us know.
Thanks!
~Sharaya