Order 3871515


Customer Service


it has been pending for about 20 days. Im not sure if i made an error in the processing of the order. I am still waiting on the beginners box. I paid for the shipping, I believe. Just making an inquiry into what is going on. Any information would be helpful. Thank you.

Customer Service Representative

Hi Sickles,

It looks like your order was submitted successfully, it was just submitted a bit after they hit they backorder point. Sorry about that! We did not expect this to be so popular, and were rather astounded at how quickly these went.

We ordered a reprint and are anticipating that those will arrive in our warehouse in June or July, and then we'll be doing what we can to get them all shipped out as quickly as possible.

Charges for Shipping and Handling on your Beginner Box order are not finalized until it is processed for shipping. You may have seen a temporary authorization on your card for the shipping cost when the order was submitted (it varies from bank to bank if they display the authorization or not). Because it was not finalized on our side, it will expire from your account. That charge will be processed when we process it for shipping in the future. More details about billing and payments on paizo.com can be found in this post in our FAQ: http://paizo.com/paizo/faq#v5748eaic9n0t

If you have any other questions, please let us know

Thanks!
~Sharaya


ok then, thanks

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