Just got my Authorization for the March Subscriptions, and noticed on it that the Pathfinder Beginner Box is supposed to ship to me with a shipping fee of $12.87. However, when I put the order through I had changed the address to the one provided in the Beginner Box Donations thread (to Paizo itself) and on March 2nd had gotten confirmation of no shipping charge on it/etc.
I was wondering if there was some kind of error with the order? And if so if it could get fixed. Thanks in advance.
Any chance I could please get a response for this? Thanks.
Customer Service Representative
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Hello Zerri,
I apologize for the delay in response, but when looking into your order we actually found a problem in our system with more Beginner Box orders and got a bit sidetracked trying to figure out what was causing this issue. Thanks so much for your patience!
I've moved the Beginner Box back out of your order, and you should not be paying anything for that. I'll make sure that the donation address is set correctly and hopefully it shouldn't try to send to you again. :)
You should be receiving an updated confirmation email for order #3882211 in just a moment, so feel free to look over that to make sure that the correct changes have been made. I've set the cheapest shipping method to the order, so the total should be a bit lower. Just let me know if there's anything that needs to be adjusted and I should be able to help any time before the order is shipped.
Once your order has been processed for shipping, you should receive another confirmation email to let you know that it's on the way. Please don't hesitate to let me know if there are any further questions or concerns that you may have in the meantime, and I"ll be more than happy to help out.
Thanks!
Katina
Thank you for all of your help. The re-sent confirmation email looks good. Now I just need to pray that my subscription comes sooner rather than later, can't wait to see how intriguing the new books are.