Is there any way to combine Beginner's Box from the Humble Bundle with standard order to save on shipping? If so, I'd prefer to load up on a few things before firing the Beginner's Box off.
Customer Service Representative
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Hi Jamesui,
If you've got a pending order when you're preparing to place another order, you should be able to combine the two in the Shipping Options step of the checkout process. If that option doesn't appear or isn't working, you can always let us know and we can combine the orders on our end.
Hope that helps! Please don't hesitate to let me know if there are any further questions or concerns that you may have in the meantime, and I'll be more than happy to help.
Thanks!
Katina
Thanks. I wasn't aware.
Unfortunately, I also wasn't aware when I did fire off the piggybacking order that I'd ordered an item in duplicate and that one of the items had a dreaded 4-18 business day ship estimate on it. I've had bad experiences with such items holding up large orders before, so I was wondering if there was some wizardry that could be done to swap out those items for different ones (in order to maintain the $100 threshold for discounted shipping).
On Order #3852420, could the Gemini dice and the second chessex miniature case be swapped out for a hard copy of Pathfinder Player Companion: Blood of the Elements and a set of the red frosted chessex die? If I've crossed my t's and dotted my i's properly this time, that should be everything on an estimated 1-7 day schedule and the total for the tangible goods should still be above $100.
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Customer Service Representative
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Hi James,
Thanks for the response! I've canceled Gemini dice and replaced them with the red frosted set, but I just wanted to check in with you about a couple of other things.
It looks like we could still send out two of the figure cases if you still wanted two; I wasn't sure if you were reducing quantity because it was looking like that would slow things up or if you just decided you only wanted one. If you'd still like the second one canceled, just let me know and I will take care of that.
The other news is that the Beginner Box is currently on backorder, so that is the only item that won't be able to ship within 1 - 7 business days. I'm very sorry for the inconvenience, but the reserve that we had in store was blown through quite quickly, and we're going to have to wait to get some more of them in. Right now our best estimate is 6 - 8 weeks.
If you'd still like to get everything else sent out, I believe that the order should still be eligible for the First Ten shipping discount. If you'd prefer to wait, the rest of the order will hang around until the Beginner Box is in, and then it will all ship together. I apologize for any inconvenience that this may have caused, but I'll be more than happy to help out once I hear back what you'd prefer.
Just let me know if there are any other questions you may have. Thanks!
Katina
Thanks for the help and the heads-up.
The Beginner's Box is a bit of an accidental acquisition - didn't realize there was a physical add-on in the humble bundle. The box is of limited use to me, and I've been drawing dead so far asking friends if they knew anyone new to Pathfinder who'd appreciate it, so it's not a high priority at all. We can let that order sit for a long while.
I will confirm I only wanted one of the miniature cases. I don't know how I picked up two. I still want the second unit replaced with the Blood of the Elements book.
Thanks again for your assistance.
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Customer Service Representative
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Whoops! I forgot to mention that I had also already added the Blood of Elements book as well. :) I'll go ahead and send you an updated confirmation email for the order so you can look over it to verify that all the correct changes have been made. If anything needs to be fixed, just let me know and I'll get it taken care of right away.
Otherwise, you should be all set! The order will remain pending until we receive more of the Beginner Box, and then everything should ship out all together. If you need the order changed any time before shipment, just let me know and I should be able to assist you. Otherwise, I'll be glad to help with any further questions you may have.
Thanks again, have a great weekend!
Katina
Whoops! I forgot to mention that I had also already added the Blood of Elements book as well. :) I'll go ahead and send you an updated confirmation email for the order so you can look over it to verify that all the correct changes have been made. If anything needs to be fixed, just let me know and I'll get it taken care of right away.
Otherwise, you should be all set! The order will remain pending until we receive more of the Beginner Box, and then everything should ship out all together. If you need the order changed any time before shipment, just let me know and I should be able to assist you. Otherwise, I'll be glad to help with any further questions you may have.
Thanks again, have a great weekend!
Katina
I'm afraid I misrepresented my intentions.
If possible,knowing now how back-ordered the beginner's box will be, I'd prefer to re-split it off and just pay the separate shipping.
I just got the beginner box through the great humble bundle charity event you guys are doing.
Is there a way to tell how much other physical product I can add to the beginner box without substantially changing the shipping amount?
Thanks!
Hello Fu-Man Chu,
We don't have a super easy process for checking that. The best way is to put a Beginner Box in your cart and add the items you are interested in. When you have what you want begin the checkout process and go to the step 2, shipping tab. You should be able to see how much shipping is there. You can add or remove items from your cart and check that again to see how it changes.
Hello Jamesui,
We have sold down on the Beginner Boxes we have right now. A reprint has been ordered and right now we estimate we will have it and be fulfilling orders in May.
Hello Jamesui,
We have sold down on the Beginner Boxes we have right now. A reprint has been ordered and right now we estimate we will have it and be fulfilling orders in May.
I understand. I'd combined the Beginner's Box freebie with a standard order before I realized how delayed the Box would be. So as to not delay the standard order, I'd prefer to fork the Beginner's Box back to its own order so that the main course arrives in a timelier fashion.
Hello Jamesui,
I have separated the Beginner Box out into its own separate order. You will be receiving an updated email confirmation reflecting this for the original order as well as an email confirmation for the separated order.
Thanks a bunch, all. Much appreciated.