Order Order 3759988 Oops


Customer Service


Hey guys, a side cart was made for a list of items due to the Holiday coupon having an error. However, when I received my monthly subscription today none of the items that were on my side cart were included. Going through my account, it looks like there was another error as I don't see any of this items up for being shipped. Thanks for the help.

Pathfinder,
Kevin A. Turner

Customer Service Representative

Hello Kevin,

It looks like the order did not go all the way into your sidecart. It got stuck trying to get there. So the subscription order didn't see anything in your sidecart when it checked for things to add to the order. I have got it all the may into the sidecart so that shouldn't be an issue with the March subscription order. I have also made sure the holiday16 code is still applied to everything.


Thanks Diego, you are the man.

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