Order 3778320 was shipped in two packages.
The first one (Shipping email 14. December, Player companion & Flip mat) arrived in the first week of January, but the second one (Shipping email 16. December) has not arrived until now.
Should I wait a bit longer or is it the time to ask for an replacement ?
When you send a replacement. please is it possible to include the holiday card even if it is alraedy 2016 ?
It was just this shipment - and so far i have collected them all for their goblin fun :-)
best regards
Iris
Hello Cyria,
It looks like the order shipped out on December 16. it has up to 36 business days in transit. On the long end that would put it arriving on or before Tuesday, February 9. So it is not lost yet. If it has not arrived by the end of the day on February 9 please let us know and we can look into sending a replacement, including the holiday card.
Hello Diego,
i will be patient :-)
yesterday when i came back from work i got the two packages from the january-subscription - including a holiday-card - so my collection is complete
Hello Diego,
the second december-package has not arrived until today (Shipping email 16. December).
I fear there were some post-office-gremlins at work :-)
Could you please send an replacement
Best regards
Iris
Customer Service Representative
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Hello Iris,
Thanks for letting us know! I've set up replacements in your currently pending subscription order #3844639. I'll be sending you an updated confirmation email in just a moment. Unfortunately, it looks like we are currently out of stock of the "Psionics Augmented: Mythic Psionics" softcover, so I've put the replacement for that into your sidecart to away restock.
It looks like one item from the order was already sent out, but the rest are still pending processing. Once our warehouse has processed the rest for shipping, they should send you another confirmation to let you know that it's on the way.
Please don't hesitate to let me know if there are any further questions or concerns that you may have, and I'll be more than happy to help out.
Thanks!
Katina
Hello Katina,
thank you for this fast and outstanding service.
I never expected to get the replacements so soon with the february shipping already under way.
Best regards
Iris