Strange authorization behavior--Order3835651 and 3835082


Customer Service

Sovereign Court

Hello all,

Just became a Battle Case Subscriber and I noticed three authorizations that seem to be around that order.

On 1/25: I had an authorization for $318..83 ( total for case and add-ion inn figure) and a authorization for $301.68 (which I assume is just for the initiation of the subscription)

Odd thing is, I got a second authorization on 1/26 for the $318.83. I assume this wAs done due to the actual shipping, but I found it odd as normal subscription charges use that initial authorization charge (provided shipping occurs within a weeks time).

I just found this odd and I'll keep an eye on any weird posted charges. Not sure if this has anything to do with the duplicate email issue.

Customer Service Representative

Hello Chumpstyle,

The order will finalize on 2 different charges because 2 packages were sent. The bigger of the 2 should be the case and its portion of the shipping. That one will be $301.68. The other will have everything else and the shipping for that. This second package is $17.15. Together these total up to the order total of $318.83.

I do see an authorization from when you first placed the order. It appears to have expired though so you should see it disappear as soon as your bank releases it. That one was for the full $318.83.

Keep an eye on things and let us know if you see anything strange and we can take a look.

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