It's been over a month and I never received my goblin warriors. I thought it would arrive before Christmas.
Is there a problem?
Customer Service Representative
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Hello there,
I apologize for the delay and any inconvenience that this may have caused, but it looks like we are still waiting to receive more of the goblin warriors from the manufacturer. They have already been ordered, but are past our estimated time to receive them, so unfortunately I don't have a more precise date when they may arrive.
If you'd like to cancel them, just let me know and I can take care of that for you. Otherwise, they should be processed and sent out as soon as we receive them in our warehouse. Please note that we do not finalize charges for physical products until they are processed by our warehouse for shipping, so you should not have been charged for the goblins already. For more information about our authorization process, please see our FAQ here.
Hopefully this was helpful! I do apologize again for the delay, but please don't hesitate to let me know if there are any further questions or concerns that you may have in the meantime, and I'll be more than happy to help out.
Thanks!
Katina
I am very disappointed that I could not use them as a Christmas gift, but I still want them. Please let me know as soon as they can be sent.
I just wanted to say that I received the figures.
Hi darth_borehd,
I'm glad to hear they made it!
Thanks!
~Sharaya