Unable to check out

[Thazar]

I have been trying off and on to check out for the last four hours. It never finishes and eventually takes me back to asking for a password. Is there something wrong with the website currently or have you changed something so a specific browser is required or security settings. I have not had an issue in the past. Currently using Chrome.

Thanks.

[Sharaya]

Hi Thazar,

I'm sorry to hear that's not working! I'm not seeing anything known that would be causing a problem. Would you like us to try to submit it from our side?

Thanks!
~Sharaya

[Thazar]

I think that would be great. It is still not working for me in Chrome, Edge, or IE. I get step one green, step 2 black, and when I go to step three I just get the little timer window.

It is the items in my shopping cart and you should have both CC and Phone info for me on file. Thanks.

[Sharaya]

Thanks the updates. The tech team is actually taking a look into this before I try to submit it. I'll update you once we have thing taken care of.

Thanks!
~Sharaya

[Thazar]

OK. I have tried several more times over the last few days and still no change. Everything I do just times out after I click on step three. It works fine up to that point.

[Sharaya]

Thanks. I think the tech team has the info they need, though no conclusive answers.

I was able to get the order submitted from our side. You should get an order confirmation email soon.

If we can help with anything else, please let us know.

Thanks!
~Sharaya

[Thazar]

Got it and thanks!