Order 3765772--please cancel

[Chumpstyle]

Processed this order yesterday but it didn't appear to process (just moved back to the home page after hitting submit). Never got the confirmation email. Can you cancel order 3765772, please?

Processed another request today that processed normally (save a lack of email), and I don''t need both. Glad I caught yesterday's order on my orders screen. Heehee.

Thanks for your help.

[Diego Valdez]

Hello Chumostyle,

I have cancelled order 3765772, and sent you an email confirmation for the other order. I do see a potential issue with the order though, it looks like there is no name attached to the payment method. That may cause an issue when we try to ship it, so you may want to update the payment information to include that.

[Chumpstyle]

Thanks Diego. My payment method has not been updated and this is what I use monthly for subscriptions. Why would my name drop now? How does one update an existing payment method? I seem to only be able to add a new method which I would imagine would cause issues with subscriptions now (maybe?).

[Diego Valdez]

Hello Chumpstyle,

I have added the name you have on your account to the card. If that is incorrect let me know. It may not have been an issue if it wasn't one before, I just wanted to be sure though.

[Chumpstyle]

Okay. Thanks very much. For just in case purposes, can you update the First name to Donald.

Thanks again for your help (and your attention to detail).

[Chumpstyle]

Oh. And happy customer service week to all the folks at Paizo. You all provide great service every time I have had to deal with you. Your service is always greatly appreciated.

[Diego Valdez]

Hello Chumpstyle,

I have updated the first name to Donald.

Thank you for the kind words! Customer Service Week is the week we all get food and drink heaped on us until all we can do is hibernate for 3 months right?

[Chumpstyle]

Thanks.

Yes, to your question on over feeding (we're doing that to our teams now--a full month late--geez!). Well, happy belated cvs week then (and quick call to our support ops director in the morning for me regarding the tardiness).

Thanks again.