Unable to Finalize Purchases

[Gregorio Munoz III]

I had this same issue the last time I ordered something.

I have 26 items in my shopping cart - a mix of .pdfs and physical products.

When I click "Proceed to Checkout", I am sent to a page to re-enter my password. When I re-enter my password, I am kicked back to the main Paizo page. So I go back to my cart and the whole process repeats itself.

I have attempted to checkout numerous times and the same thing happens every time.
I have attempted the purchase from three different computers (PC and MAC) with the same results.
I have logged out and logged back in. Still no joy.

The last time this happened, I sent an email to customer service. I never got a reply. A few days later the items (they were all .pdfs) just appeared in my downloads page without an explanation.

I sent another email to customer service today.
I figured I would post here as well.

What's going on? Am I going to have to go through this every time I try to purchase something?

[Gregorio Munoz III]

Still haven't heard anything.

I have over $200 worth of stuff in my shopping cart that I would love to purchase.

Does anyone have any ideas?
I really don't want to just empty my cart and start making my purchases somewhere else.

[Chris Lambertz]

Heya, I've moved your thread to our Customer Service forum so that that team can see what's going on.

[Diego Valdez]

Hello Gregorio,

I replied to your email earlier today with some information about what is going on. I did send a reply to your previous email explaining what was going on and that I had pushed the order through (that's why they appeared in your downloads), but it sounds like you did not receive it.

Just in case you don't receive the email reply I sent today either, it is the size of the orders that is causing the issue. The website is timing out while our system is processing the order. That is why the website is taking you back to the login page. Like with the previous order, I have submitted this order and sent you an email confirmation.