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Ok, things are really getting wiggy with my subscriptions.
1.) In August, I added a mini to my sidecart which caused my 2 PACG decks to be shipped in separate boxes. Until then they'd always come in one box. Because of this (at least the only reason I can think of) one of my decks didn't come with the promo card, Pig From Hell. My other deck came with one, but the first deck didn't.
2.) In September I again got 2 different boxes with a deck in each, this time neither came with promos (should have had Valais Durant and Improvised Dinosaur with each). It said it was shipping them separately and the order remained pending. I also never got a shipping message from the first box and I got it almost 2 weeks before the second which I thought was weird.
3.) Now the newest order has both two of the newest decks (6-City of Locusts) and it also lists 2 deck 5's (Ivory Labyrinth) and the promos. I just wanted to catch it before you ship me two additional deck 5's, though I would still really like to get the promos I've missed as well as the newest ones.
I'm not sure what exactly went wrong, but wanted to let you know before you shipped too many decks. Thanks.
Hi Eric,
1) It sounds like one of those may have just been mispacked! Sorry about that! I've added a replacement Pig From Hell card to the October order.
2) I'm not quite sure what went wrong with the promo cards. It looks like they got stuck somehow. I have moved them to ship with Deck 6. The delay between the boxes shipping is not that surprising, based on how shipments went last month (We had a lot going out. The warehouse optimizes things to ship as much as possible in a day. That may result in different packages shipping on different days.)
3) This looks like a display issue where Deck 6 generated into last month's order (so, it won't actually be shipping more Deck 5s). I have moved things around so the display is less confusing. You should get a new order confirmation email soon.
If you have any further questions or concerns, please let us know.
Thanks!
~Sharaya