Order 3709668

[alkatrazshock]

my order came today but neither of the 2 promos listed in the order were in the box or the game box

[Katina Davis]

Hi alkatrazshock,

Thanks for letting us know about this! I'm sorry to hear that your cards weren't included with your shipment. I've set up replacements in your sidecart to be sent out with your next subscription shipment, but if you need them sooner than that just let me know.

Thanks, and have a great weekend!
Katina

[alkatrazshock]

Katina Mathieson wrote:

Hi alkatrazshock,

Thanks for letting us know about this! I'm sorry to hear that your cards weren't included with your shipment. I've set up replacements in your sidecart to be sent out with your next subscription shipment, but if you need them sooner than that just let me know.

Thanks, and have a great weekend!
Katina

with the next subscription should be fine, is it possible, since the whole thing includes the class deck, but the class deck is shipped separate, that the promo cards got stuck in the class deck box instead?

[Diego Valdez]

Hello Alkatrazshock,

That is a possibility. The warehouse usually tucks them into the Adventure Deck box to keep them safe in transit. If they went out in a package with a Class deck it is certainly possible they were tucked into the class deck box. Let us know if you find them there.

[alkatrazshock]

Diego Valdez wrote:

Hello Alkatrazshock,

That is a possibility. The warehouse usually tucks them into the Adventure Deck box to keep them safe in transit. If they went out in a package with a Class deck it is certainly possible they were tucked into the class deck box. Let us know if you find them there.

got the class deck today, they were inside there, so no need to send the replacements, thanks

[Diego Valdez]

Hello alkatrazshock,

Thank you for letting us know. I have removed the replacements from your sidecart so they will not ship with your October subscription order.