Hi John,
It looks like we may have been waiting on the Year of the Serpent shirts to make it back to us from GenCon.
It looks like your order is currently on a packing list, which means the warehouse should be processing it for shipping soon.
If we can help with anything else, please let us know.
Thanks!
~Sharaya
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There still seems to be something odd going on here.
Earlier on this afternoon I got the "about to ship" email,
complete with tracking number and list of downloadable PDFs.
When I checked an hour or so later the order showed as complete,
but the PDFs still hadn't shown up on the "My Downloads" page.
Now, though, it's even stranger - the order shows as "Returned",
and a new "Pending" replacement order (#3699399) has turned up,
due to ship in 1 to 7 business days.
Not only that - the status of some of the items on that new order
show up as "In Your Downloads", but that doesn't seem to be the case.
Hi John,
Sorry for any confusion with this! There was a bit of a shipping snafu, so we had to set up a reshipment order. (So, it was returned/reshipped). I thought the replacement was going to go out on Friday, so I'll double check on that.
I have given the PDFs a poke and they should be working again.
If you have any further questions or concerns, please let us know.
Thanks!
~Sharaya
It looks like this should have actually left on Friday. You'll want to follow the tracking link the the original shipping confirmation email.
Great! Glad to hear it made it in time!