Contributor
|
Hi!
I haven't received my physical copies of this order, my July subscriptions. I know international orders take longer to deliver but I would normally have expected to receive it no later than about 2 weeks ago. In all my looooooong years of subscribing, deliveries have never been this late before.
Help pls!
Hello Shaun,
Order 3637667 was shipped out on July 14. It had an estimated transit time of 9-36 business. On the very long end that would put it arriving on or before Wednesday, September 2. If you haven't received it by the end of next week please let me know. In the meantime you may also want to check with your local post/customs office to make sure it is not being held for you there.
|
Contributor
|
Hi. I have still not received this order.
My local post office are unable to tell me anything. If/when an item is held by them because of a customs charge* or because no-one is there to accept delivery** a card would be delivered instead stating such. Without such a card they will tell me nothing. But in light of the above and the explanations below, it seems like it didn't even get that far...
:(
*shouldn't be an issue with this order, never has been before.
**never an issue because my deliveries go to my work address and the reception there is always staffed.
Hello Shaun,
Thank you for letting me know. It sounds like the order is lost in the post. I have set up some replacements to ship out to you along with your September subscription order. You should be receiving an updated email confirmation.