Received the wrong item


Customer Service


Pathfinder Adventure Path Subscriber

I was supposed to receive the Pathfinder Pawns: Monster Codex Box today as part of my Pathfinder Pawns subscription, but instead I received Pathfinder Adventure Card Game: Wrath of the Righteous - The Midnight Isles.


Briccone wrote:
I was supposed to receive the Pathfinder Pawns: Monster Codex Box today as part of my Pathfinder Pawns subscription, but instead I received Pathfinder Adventure Card Game: Wrath of the Righteous - The Midnight Isles.

Exact same issue. I just noticed your thread after I left mine.

Customer Service Representative

Hello Briccone,

I'm sorry to hear you received an incorrect item! I have set up a replacement Monster Codex Box to ship out to you along with your September subscription.

Customer Service Representative

Hello William,

I responded to your thread, but I have done the same for you.


Pathfinder Adventure Path Subscriber

Thank you Diego! How do I return the cards?

Customer Service Representative

Hello Briccone,

You do not need to return the cards, keep them with our apologies. If you do not have a use for them consider donating them to a library or to someone who will enjoy them.


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

To save thread space, I have the exact same problem. Order 3682157, I did receive everything else.

Customer Service Representative

Hello John,

I have added a replacement Monster Codex Box to your sidecart to ship out along with your September subscriptions.

You don't need to worry about thread space, if you have an issue go ahead and create a thread. We're less likely to miss your issue if you have your own thread than if you post in an existing one, especially if that existing one has already been resolved.


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber
Diego Valdez wrote:

Hello John,

I have added a replacement Monster Codex Box to your sidecart to ship out along with your September subscriptions.

You don't need to worry about thread space, if you have an issue go ahead and create a thread. We're less likely to miss your issue if you have your own thread than if you post in an existing one, especially if that existing one has already been resolved.

Cool and thank you!

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