Order 3696984


Customer Service


I had received a message regarding this order and a problem with shipping. Can you please contact me and advise what the issue is.
Thank you

Customer Service Representative

Hello TrevG,

It looks like this order has not been submitted. I can get it submitted for you if you'd like. I don't see anything suggesting a shipping problem with it though, except possibly the formatting of your address. I am switching that for you. Let me know if you would like for me to submit the order for you as well.


Diego Valdez wrote:

Hello TrevG,

It looks like this order has not been submitted. I can get it submitted for you if you'd like. I don't see anything suggesting a shipping problem with it though, except possibly the formatting of your address. I am switching that for you. Let me know if you would like for me to submit the order for you as well.

That's really odd, I never had this message before, oh we'll please go ahead and have the order completed and sent out.

Thank you

Customer Service Representative

Hello TrevG,

I have submitted the order and handed it off to the warehouse. You should be receiving an email confirmation. I still don't see any shipping issues but have let them know you had got a message and they will be letting me know if they have any issues getting it out the door.


Diego Valdez wrote:

Hello TrevG,

I have submitted the order and handed it off to the warehouse. You should be receiving an email confirmation. I still don't see any shipping issues but have let them know you had got a message and they will be letting me know if they have any issues getting it out the door.

Hello, I got the shipping order but I think I was charged for Fire as She Bears instead of the Campaign Book, if that is the case I have been undercharged.

Thank you, Trevor

Customer Service Representative

Hello TrevG,

Thank you for letting us know. You are correct in that you were not charged for the book. The order has been fixed and you should see a charge for the book now. You also have not been charged for Fire as She Bears, as that has not shipped out yet. The charge for that will come when the book ships.


Diego Valdez wrote:

Hello TrevG,

Thank you for letting us know. You are correct in that you were not charged for the book. The order has been fixed and you should see a charge for the book now. You also have not been charged for Fire as She Bears, as that has not shipped out yet. The charge for that will come when the book ships.

That's what I thought, thanks for confirming.

Community / Forums / Archive / Paizo / Customer Service / Order 3696984 All Messageboards
Recent threads in Customer Service