I posted about this before, just trying to clarify that things are going to be as they should be, I don't have the exact numbers in front of me, but the situation was pretty much that my store credit was charged 30ish while the order total was 40ish, and thus it shoulda pulled 10ish from my card, but it actually pulled 20ish as I found out, it seemed like the store credit was fixed, but the 20ish still has yet to be refunded, and I have no idea why my card was charged that much anyways, but I just want to confirm that the refund for everything that was charged to my card is happening?
Hello Alkatrazshock,
Thanks for letting us know about this! I've taken a look into your order, and it seems that part of it was mistakenly charged to your card. There should have been plenty of store credit available to cover the entire order, so I've refunded the $20.34 back to your payment method, and that refund should appear on your account within 1 - 5 business days. I then charged the remaining amount to your store credit, so everything should be all straightened out.
Feel free to take a look over your account to verify that everything looks correct, and let me know if anything needs to be changed. Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime.
Thanks!
Katina
Katina Mathieson wrote: Hello Alkatrazshock,
Thanks for letting us know about this! I've taken a look into your order, and it seems that part of it was mistakenly charged to your card. There should have been plenty of store credit available to cover the entire order, so I've refunded the $20.34 back to your payment method, and that refund should appear on your account within 1 - 5 business days. I then charged the remaining amount to your store credit, so everything should be all straightened out.
Feel free to take a look over your account to verify that everything looks correct, and let me know if anything needs to be changed. Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime.
Thanks!
Katina
Well how much did you charge now to the store credit? cause in the order emails, it only looked like 10 something wasn't being charged to the store credit, so I believe the entire 20 amount is too much, on my end though, I know no way to view what my store credit was before money was pulled, so if it does pull 10 extra or even 50 extra, I have no idea how id know that on my end unless I wrote down amounts
If you go to the Order History section from the My Account page, and open this order, you should be able to look at the amounts charged/refunded/etc. Every transaction related to the order should be displayed there.
If you have any questions or concerns after reviewing that, please let us know.
Recent threads in Customer Service
|
Customer Service Representative
