Cancel Order #3681902


Customer Service

Scarab Sages

I am not interested in Hells Rebels.

Also, I have 3 chapters of Giantslayer on hold. I believe this is probably due to the Bigger Basic Flipmat being sold out, and I am extremely upset about this.

I have been waiting for this flipmat for years, as shown in these posts:

http://paizo.com/threads/rzs2ncja?Mega-flip-mat
http://paizo.com/paizo/blog/v5748dyo5ldze?Synergistic-Maps#21
http://paizo.com/store/blog/v5748dyo5lg72?FlipMats-of-Unusual-Size-I-Dont-T hink-They-Exist#1

Now you decided to print it, and I am skipped over because I put it in my sidecart order in JUNE, that's 2 months ago, I am certain it wasn't sold out then.

This sucks BIG TIME.

Customer Service Representative

Hi DragonBelow,

Thanks for bringing your Giantslayer order to our attention. I'm sorry to see that it hasn't shipped yet. It looks like it got stuck in the system due to a glitch unrelated to the Flip-Mat. I fixed things and have granted that order free shipping as an apology for the delay. It should be on it's way to you soon.

For order 3681902, unfortunately, it has already been processed for shipping, so I cannot stop it can this time. If you do not want it when it arrives, please leave it unopened and either refuse delivery or mark it as return to sender and send it back our way. Once the return makes it to us, we can refund the purchase cost of the book.

It sounds like you are also wanting your Adventure Path subscription cancelled to not get Hell's Rebels, so I have cancelled it.

If you have any further questions or concerns, please let us know.

Thanks!
~Sharaya

Scarab Sages

I have mailed back the first chapter of hells rebels, I noticed an new order was opened for chapter 2, I thought you had cancelled my subscription? please make sure not to charge me or mail this one to me, thanks.

Customer Service Representative

Hi DragonBelow,

Thanks for bringing that to our attention. I am not sure what went wrong there. I have now double tapped the zombie subscription and it should be down for good now.

Thanks!
~Sharaya

Community / Forums / Archive / Paizo / Customer Service / Cancel Order #3681902 All Messageboards
Recent threads in Customer Service