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Hi I just opened my order and my Pathfinder Battles—Dungeons Deep: Terror Bird, was broken from the Base. Is there a way to get a replacement or something. Would I need to send a picture to show what I mean?
Customer Service Representative
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Hello Cyd,
I'm sorry to hear about that! If you wouldn't mind sending a picture of the damage to customer.service@paizo.com, we can take a quick look at it to see the extent of the damage before we figure out the best way to resolve the issue. Sometimes a bit of glue will suffice to fix a mini that's come off the base, but if not we'll be glad to help you out.
If there are any further questions or concerns that you may have in the meantime, don't hesitate to ask and we'll be glad to help out as best we can.
Thanks!
Katina
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Customer Service Representative
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Hello Cyd!
Thanks for your email! I'm sorry it took us a bit to respond, but our inbox has been a bit swamped the past week or so, and we're still trying to catch up. I've found your email and the attached pictures, and I'll be sending you a response in just a moment.
If there's anything else I can help out with in the meantime, please don't hesitate to ask.
Thanks!
Katina
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OK so I got the New Mini, and it's broken too. Sad Day. I think I can glue this one, but I wanted to let you guys Know about. I think that you could make a ring of Cardboard, about 2" thick and 8" long that could go in the mailing Bag the New Mini was put in. This would help protect the Mini from damage from the order box getting knocked around.
I hope this is something that will help you.
Hello Cyd,
I'm sorry to hear you got a broken miniature! I am passing your feedback along to the warehouse. I have also set up a replacement miniature to go out to you along with your September subscription order. You should be receiving an updated email confirmation reflecting that change.