Order 3594269

[Olmac]

Hello,

Can one of you most helpful people please try to apply this order to my store credit. I don't seem to be able too.

Rob

[Sharaya]

Hi Rob,

Certainly! You should get an updated order confirmation email in a moment.

Thanks!
~Sharaya

[Olmac]

Thank you, got the email.

Once again you prove why you're a great customer service team.

Rob

[Sharaya]

Thanks, Rob! :D

[Olmac]

Probably not a problem as I got my email saying that my order is about to ship, and the PDFs are in my downloads, but I did receive two emails today that say my payment method was declined. I think the system is trying to authorize a credit card I longer have...LOL

Anyway, just thought I would let you know about this in case it is a goblin gumming up the works, pesky little things that they are.

Rob

[Katina Davis]

Hello Rob,

Thank you for letting us know about this! After a bit of investigating, it seems that our system was being a bit stubborn with your order. The Occult Adventures book has been moved to it's own order, #3647706, and it should be ready to go once our warehouse reaches it in the queue.

If you have any further issues with the order, just let me know and I will see what I can do to get it moving. I'll also be glad to help with any questions or concerns that you may have in the meantime.

Thanks!
Katina

[Olmac]

Well, good thing I said something then. I was actually going to ignore those emails. Going back and looking at the emails I missed the fact it said Occult Mysteries was not shipping. Thanks for your diligence and great work.

Rob