I recently received an email from Customer Support saying that there was no Credit Card on file for this order. Further down in the email it said my payment method was declined.
Can you tell me which one it was? I just checked my "My Payments Method" page and the card is on file and has been the default card I've always used. If the payment has been declined I need to have words with my Credit Union in the morning for there are adequate funds in the account.
It was "declined" because there is not a preferred card set to the subscriptions themselves.
I have set it from place from our side and it looks like things should be good now. You should get an updated order confirmation email. The warehouse is still working on this month's subscription orders, so you should see a shipping update by the end of the week.
If you have any further questions or concerns, please let us know.
Thanks!
~Sharaya