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Today while passing through a city out of state, we stopped at an independent game store and purchased the Bard Class Deck. The packaging was legit and sealed, but when we got home and opened the cards we found that they were defective to the point of being unplayable. They were cut incorrectly and the text/pictures are badly blurred. All of the other products we purchased were fine (we...um...may have purchased ALL of the class decks *shifty eyes*) so I'm certain it was the individual product and not something shady going on with the store.
I wanted to check here before we make the long drive back to the game store just to be told that we needed to address the issue with Paizo directly. Do we need to make a special trip (or, more likely, eat the cost of the deck, since we'd spend just as much in gas to get back) or is it possible to do an exchange via mail?
Hi Olliepoppet,
Please email us some pictures so we can pass them along to quality control (to customer.service@paizo.com).
In the email, please confirm the best shipping address for you.
Thanks!
~Sharaya
Glad to hear that! Thanks for the update!