Subscription order not fully shipped


Customer Service


Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Only my battle case shipped, but my AP and case incentive haven't. I read in the other thread to post a message as everything should have gone through by now?

Lantern Lodge Customer Service Manager

Everything on the order looks like it is fine. We usually have the shipping window for subscriptions range about two weeks (for June it is the 8th -19th) so you should see the remaining items ship soon. When we ship subscriptions there are a ton of packages leaving in a very short time and the warehouse organizes shipments in the most efficient manner to get the most packages out as quickly and safely as possible. This sometimes means that orders split into multiple packages may ship in different categories and thus be prepared and shipped at different times. Sometimes that difference is minutes, sometimes, hours and sometimes days depending on workflow.

As far as my knowledge goes, the warehouse is still working on getting subscriptions out the door so its not quite time to worry :) Keep an eye on the June new release thread and if you still haven't seen these ship when we post June Sub shipping has wrapped up, let me know and I'll bust out the order poking stick.


Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Looks like they got packaged and marked ready for this ship this morning! Thanks!

Community / Forums / Archive / Paizo / Customer Service / Subscription order not fully shipped All Messageboards
Recent threads in Customer Service