So there seems to be an error with my order...
At about the time the orders were to begin processing, I tried to move the items in my sidecart to the ship separately.. in order not to delay my subscriptions.
It looked like it processed, but then it looked as if the subscriptions spawned with the identical contents included.. so at that point it looked as if I had doubled my sidecart items (Pathfinder Battles Iconic Heroes set 3, and some clear card deck boxes).
I have received 2 copies of my AP subscription volume, but seen no sign of the other subscription contents. It may be that they are still in-transit, but I can't be sure what the order page is telling me.
Thanks and regards,
Mark
Customer Service Representative
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Hello Mark,
Thanks for letting us know about this! The "ship as soon as possible" button has been causing us trouble lately. I've taken a peek into your account, and it seems that the order was sent out just fine, but it went in two shipments. If you still have not received the second package, just let me know and I'll be able to set up a replacement for you.
If there are any further questions or concerns that you may have in the meantime, just let me know.
Thanks!
Katina
There has been no sign of the larger package.. just the two copies of the AP volume, each shipped separately. I wonder if it is seeing those as "two of two shipped" and not processing the remainder?
When I view the order, the status of the larger package shows conflicting messages under "Package Tracking"... "Not yet Shipped" in bold gray, followed by "Item(s) have already shipped" in bright red and "Not Trackable" in dark red.
Odd. We'll doing some digging on this and get back to you as soon as we can tomorrow.
I can't shake the feeling that the two copies of the AP shipped separately mean the software generated two copies of the packing list for that.. and is seeing those as the 2 packages to be shipped.
I'm not sure why the AP volume was singled out to be separate.. that may be part of the issue. It would make sense to me to separate the number of card boxes from the books, but separating out the AP volume from the other books for shipment seems off to me.
The PDFs unlocked as expected, so the issue is not likely to be in that area, IMHO.
Edit: I do see that there's a new "soon to ship" email today, so I take it the issue is resolved?
I am so sorry! I meant to respond to this yesterday, but I ended up being the only one here for awhile and things got a bit chaotic.
Short story: there was some kind of glitch that resulted in incorrect shipping labels. I set up a reshipment order (#3561363) for the other items that hadn't actually left the building yet. Those should be on their way to you.
No worries.. I know you're all busy coming off the con last weekend. :)
Thanks very much!