Order 3565295 - 3rd consecutive subscription shipment that has the payment method declined!

[Lokifrid]

Dear Customer support,

I'm starting to lose the joy of being a subscriber since this is the 3rd consecutive subscription shipment that I'm informed that my payment method was declined.

For the other 2 times, I have contacted your customer service, that is rapid in their response and very helpful, that informed that information was valid and after a res-submission the payment method was accepted and I could get my books, but honestly, having to contact you EVERYTIME I have a shipment is starting to become an unpleasant experience.

Could you please verify what needs (if any) to be changed in my payment information to make it a valid one once for all? This is the same option that use in other online stores with no issues at all.

Thanks in advance,

Lucas.

[Sharaya]

Hi Lucas,

Sorry about that! Looks like I responded to your email about this earlier.

Thanks!
~Sharaya

[Lokifrid]

Thanks Sharaya!

I wasn't sure if the emails were checked as often as the forums, so I ended up submitting this in both. Sorry for the inconvenience of making you answer twice.