Side cart did not ship.

[Weaponbreaker]

Hello most adept warehouse trolls, I just received my monthly subscriptions and my side cart did not ship with them...I am kinda miffed and purchased those things with an eye near immediate use. When will May be shipping out and do I have hope of getting those items anytime soon?

[Diego Valdez]

Hello Weaponbreaker,

It looks like the items didn't ship with your April subscription because they were added to the sidecart after the subscription order had been generated. In cases like that we can still make it go with your subscription but you will have to let us know so we can manually add them. When the subscription order is generated it looks in the sidecart for anything that is ready to go, but it doesn't check again once the order has been generated. So we need to manually move them into the order.

Right now we are planning to run the authorization next week and start shipping the following Monday. Once we start shipping we usually allow up to 2 weeks to get all of the subscription orders sent out.

If you prefer that they all just ship out right away let me know and I will get them on their way.

[Weaponbreaker]

Thanks Diego, I'd really like them shipped now if I could. I truly appreciate you guys in customer service and your department is one of my favorite things about paizo. Thank you for the quick reply and I'll make sure to do better on my end next time.

Jake

[Diego Valdez]

Hello Weaponbreaker,

I have set everything in your sidecart to ship out right away. You should be receiving an email confirmation. Please look it over and let me know if any changes need to be made.

Thank you for the kind words! I really appreciate them =0) I will pass them along to the others as well. Thank you!