Hey! So, I sent in an email about this, but that email's a little outdated now, so I decided rather than wait for a response, I'd post a thread with a bit more detail and updated concerns.
On my subscriptions page, I had six items listed as shipping early May for my subscriptions - Pathfinder Unchained, Pathfinder Adventure Path #92: The Hill Giant's Pledge (Giantslayer 2 of 6), Pathfinder—Origins #4: Merisiel (paizo.com exclusive), Pathfinder Adventure Path #93: Forge of the Giant God (Giantslayer 3 of 6), Pathfinder Campaign Setting: Andoran, Birthplace of Freedom, and Pathfinder Player Companion: Cohorts & Companions. Despite having it set to ship as soon as possible, some items - like Giantslayer vol. 2 and Pathfinder Unchained, refused to leave my sidecart.
However, a few days later my sidecart vanished and now Pathfinder Adventure Path #93: Forge of the Giant God (Giantslayer 3 of 6) as my sole item shipping out in May, with no sign of the others in my sidecart and from my subscription list. The bottom of the page still lists some of them as the upcoming subscription items shipping in May, while the listing for the RPG sub now lists Occult Adventures as next and the AP sub lists Giant Slayer vol. 3 Forge of the Giant God as next. After they didn't reappear in my sidecart or my subscriptions list, I tried putting them in my cart, but when checking out none of them are marked as subscription items anymore (even the ones that are preoders).
My question, I guess is: What do I do now, and what's actually getting shipped to me (or more likely, picked up at PaizoCon) in May? I'm not entirely sure what happened to my sub items, and I had planned my finances before PaizoCon around this subscription shipment, and knowing what's up will help a lot. I don't know what happened or why it suddenly says I'm not getting any of these items. I'm mostly just hoping i don't miss out on the free PDFs, and if wondering if I need to make other arrangements to get some of the stuff that WAS supposed to ship to me in May.
Hello Ravenfall,
I have made sure everything is in your sidecart. Since several of the items on the order have not been released yet, when you hit the ship immediately button the order got confused and pulled everything out of your sidecart, not just the two items that were available. You should be able to see everything in your sidecart now. I can get Unchained and Hill Giants Pledge sent out to you right away if you would like. Let me know if you would like for me to do that.
I really appreciate the quick response and solution. Due to a payment snafu elsewhere, I won't actually be able to afford the Unchained/Hill Giant's Pledge order until tomorrow. Is there a way I can set up for it to be sent out tomorrow? I don't want to mess with my side cart too terribly much at this point.
Okay, NOW if Unchained and Hill Giants Pledge can get sent out to me ASAP, I'd super appreciate it. Thanks again, Diego. You're all so wonderful.
Hello Ravenfall,
I have set Unchained and Hill Giant's Pledge to ship out right away. You should be receiving an email confirmation. Please look it over and let me know if any changes need to be made. The other items are still in your sidecart and are part of your May subscription.
Everything looks good! Thank you so much.
Not to be a bother, but I have one last question, since I just noticed something - are these still being considered part of my subscriptions as they originally were, or is that not possible now? Both are shipping at regular price, rather than the discounted prices for a AP sub and Pathfinder Advantage. If not, at this point that's fine. Just sad to miss out on the PDFs.
Never mind! Items are now marked as Sub items and I have the PDFs. Thanks! I'm not too worried about Giantslayer vol. 2 not shipping at the sub price, so it's all good now.
Hello Ravefall,
Thank you for letting me know. Yes, you should be getting the discount on both items. It looks like all the moving around of the items detached the subscriptions. I have reattached them so they can get the discount (Hill Giant's Pledge should have triggered the discount since it is the first item in the AP subscription). It looks like the warehouse was super fast and they have already shipped. Did you want me to refund you the difference back onto your card or onto a store credit?
Store credit is fine, it can go towards the next sub payment. Can't complain about the warehouse being super speedy, but thanks for looking into it.
Hello Ravenfall,
I have issued you the refund to your store credit. You should be able to see it on your account right away. It will apply to your May subscriptions unless you use it up before then.
Right on! I know I've said it like four times now, but thank you very much, your help is appreciated! If I bump into you at PaizoCon, remind me to get you a drink.