I got an email from you guys telling me this:
"We are eager to ship your products, but we need your help. We do not have a payment method on file for this order. Please take a moment to add a payment method to this order at your My Payment Methods page.
If we don't hear from you, or are unable to successfully process your card, by Fri, Jun 26, 2015 order # 3536976, placed Thu, Apr 16, 2015, 05:52 pm, may be canceled.
If you have any further questions or concerns, please contact us at customer.service@paizo.com."
I am utterly confused, as I bought digital vouchers to pay for this, but apparently it has declined despite my vouchers processing fine when I bought them and I no longer have any credit to use. Did I miss something? Is it because I live outside the US that I can't use them (I'm sure that isn't the case). It says payment is declined, but I had enough credit to cover it.
A great while ago I had an issue with a previous order about being charged twice (which turned out to be okay in the end) - http://paizo.com/threads/rzs2r3zw?First-time-customer-I-have-been-charged#1 - and one of your friendly staff backed up another customer telling me that using the vouchers is a good way to go about it, so I figured I would use it and it has backfired...
I just want to understand what Is going on and why I wasn't notified sooner. It's a confusing problem, I did respond to the email, but figured I would post here in an effort to speed up the process in any way possible. It's a lot of money (to me) and I don't want to be charged twice for it.
Any help would be greatly appreciated.
EDIT: I don't want to add the payment method out of fear of being permanently charged for the items effectively twice.
Hi Chozo,
I saw your email before I saw this, so I've responded to your email. Everything should be processed correctly now.
Thanks!
~Sharaya
Awesome, thank you so much :)
I just figured as much info as possible would help, although I tend to ramble about these things when I freak out.
Thanks again, you're the one who helped me last time :)