Order questions / statuses

[Mistarrel]

I'd like to request that the items in my sidecart that are available be shipped (specifically the Strategy and Iconic Heroes sets #1 and #2).

I also have a question about Order #3525485 --
I pre-ordered both the Paladin and Monk Class deck on this order, but only the Paladin deck is showing in my sidecart.
Is this a known issue with the sidecart/Monk Deck, or is something wrong with my order?

[Sharaya]

I have moved the Strategy Guide and the Iconic Heroes Sets #1 and #2 to a new order to ship as soon as they can. You should get an email confirming this order information.

Monk was in an order/sidecart limbo we've been seeing sometimes (which the tech team needs to investigate). I have rescued it from limbo.

Since I just cancelled your only subscription via your other post, your sidecart no longer exists, the items that were in your sidecart got moved to a separate order. Currently, they are all set to wait and ship together. If you want these items split up to ship as they become available, just let us know.

[Mistarrel]

At the moment - shipping the rest of the stuff all together is fine.
If that needs to change, I will let you know.

Thank you for all your help Sharaya.

[Sharaya]

Sounds good. Thanks for the update!

You're welcome! :D

[Mistarrel]

Sharaya
Order 3537676, which is the items I requested to be shipped, is still listed as pending after a week.
Could you please let me know why this order is still pending and hasn't shipped yet?

[Sharaya]

Hi Mistarrel,

The warehouse has been wrapping up shipments for April releases (which includes Set 2). It should be on its way to you anytime.