|
Hey there awesome Paizon Customer Service! I'm reaching out to you regarding Order 3465829. I seem to have decided to purchase both the Iconic Heroes sets #2 and #3. And that's cool.
The uncool part is that I rather foolishly put them in the same order, the aforementioned Order 3465829. I'm assuming that the reason the Iconic Heroes Set #2 hasn't processed is because both sets are in the same order and it cannot be fulfilled until the #3 set is available.
Is there any way to separate the two and bill me for each? Or will I need to cancel this order and then reorder them again, only separately this time?
Thanks in advance for the help with my derpitude!
Regards,
Cliff
Hi Cliff,
I have separated these. Set #2 is now in an order to ship as soon as possible (you should get an order confirmation email soon).
Set #3 is in your sidecart to ship with the next possible subscription order after it's available.
If we can help with anything else, please let us know.
Thanks!
~Sharaya
I had the same issue, but I think I'll be ok if #3 is due out in May and thus both #2 and #3 come with that month's subscriptions.
I think most of my April shipment is nearly out the warehouse door.