Just noticed my order was done with a credit card that was no longer active. Tried changing the card in the My Payments Section, but it wouldn't update. Will this order need to be canceled for me to update the info in the My Payments Section? Then re-order after getting it updated?
Customer Service Representative
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Hello Stigand,
Thank you for letting us know about this! You should not have to cancel or re-order the items, we can change the payment method that is assigned to the order. If you are able to save a new payment method on your account, I should be able to see it and tack it onto the order. If you still can't save it, you can always give us a call and we can take the card number over the phone.
Please do not post the card number or any other sensitive information on the messageboards, since others can see what you post.
Our phone number is (425) 250-0800, and our lines are open from 10am - 5pm Pacific Time.
Don't hesitate to let me know if there are any further questions or concerns that I can help you out with in the meantime.
Thanks!
Katina
Interesting, was trying to use the Add Payment Method button on the right hand side, but it wasn't doing any changes. Just tried the Select Another Payment Method on the left hand side and it allowed me to change my card. Then when I click on the order number under Order History it shows the proper card now.