order #3473126


Customer Service


Adventure Path Charter Subscriber; Pathfinder Starfinder Adventure Path Subscriber

It turns out my credit card company was blocking the card due to
"suspicious" activity. It has been cleared up and they claim that transactions from Paizo should now go through normally. I can't seem to find a way to get the order charged again--could you fine customer service folks do that for me (and hopefully ship my subscription and sidecart stuff)?

Thanks for all your hard work,
Mary

Paizo Employee Customer Service Representative

Hello Mary,

Thank you for letting us know about this! I've tried the authorization for your payment method and it looks like it went through just fine this time around. Once our warehouse gets to your order in the queue, it should be able to process just fine. When that happens, you'll receive a confirmation email to let you know it's on the way.

Please note that we don't actually finalize charges for your order until it has been processed for shipping. If you see anything on your account now, it is most likely a temporary authorization.

If there are any further questions or concerns that you may have in the meantime, don't hesitate to let me know and I'll be glad to help out.

Thanks!
Katina

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