I'm a bit confused by the way recent orders are set up. What I was trying for is one order of iconic heroes 2, and not waiting for my next subscription shipment. If that's not what it's set to, could this be corrected please?
Thanks!
Customer Service Representative
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Hello Lorian,
Thanks for letting us know about this! Our sidecarts have been a little more gung-ho than usual lately, so it snatched up your order. I've now moved Iconic Heroes Set #2 out into it's own order, #3522862. I'll send you a confirmation email so that you can look over it to make sure that everything is correct.
If everything looks fine, then our warehouse should be able to process it for shipping shortly. If anything needs to be changed, just let me know and I'll be more than happy to help. Please don't hesitate to ask if you have any other questions.
Thanks!
Katina
I've not gotten my authorization email for this order yet, and it looks like people were getting them on the 10th, am I okay?
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Customer Service Representative
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Hi Lorian,
You would not have received a subscription email, since the Iconic Sets are not part of the Battles subscriptions. There isn't a Battles release this month, so you should have received a regular confirmation email for your Iconic order. I'll go ahead and send you another one.
It looks like your order is on a packing slip, so our warehouse should be getting to it soon. Once they process it to be sent out, you should receive a confirmation email.
Please let me know if there are any further questions or concerns that you may have in the meantime.
Thanks!
Katina
Oh that makes sense! I didnt think about it like that. Well thanks very much!