My order 3325264 seems to be lost in space, or limbo, or one of the 7 hells. It was placed way back in October as a pre-order of the "Pathfinder Battles: Iconic Heroes Set #1". It has been listed as Pending ever since then, but not in the same "sidecart" as my other sidecart items.
Most sidecart items show up on the orders page under the "My sidecart" listing at the top of the order history page. This order doesn't (also separate orders for Set #2 and #3) but these orders do show as being put in the sidecart when you go to the order detail itself.
A couple of weeks ago it showed up as still pending, but with a credit card authorization pending. This expired without a charge and then early last week, the status changed to be "This order will be combined to ship with order 3463604", which was a subscription order plus two items that were in the official sidecart.
Unfortunately, order 3463604 shipped on Tuesday of last week and I got it on Thursday. It looks like order 3325264 didn't manage to make it into 3463604 before the subscription order made it out the door as I only got the 3 items from order 3463604.
What can we do to get this out of limbo? And what can be done to make sure that "Pathfinder Battles: Iconic Heroes Set #2" (order 3325266) and "Pathfinder Battles: Iconic Heroes Set #3" (order 3346690) don't also get lost on their way here also?
Thanks
Customer Service Errol
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Hello William,
Thanks for letting us know about this! We've had some trouble recently with the Iconic Sets being stuck in limbo. I've tracked yours down, and it looks like #2 and #3 were 'destined' for the sidecart but never made it there. I've now put them in the sidecart proper, so they should have no problems making it into your future subscription orders. If you do see them being stubborn when the time comes around, just let us know before the order ships and we can make them cooperate.
As for Set #1, I'll go ahead and get it sent out ASAP. Since it should have gone out with the subscriptions, I'll go ahead and discount the shipping for you. Once the warehouse has processed it, you should get a confirmation email to let you know it's on the way.
Please don't hesitate to let me know if there are any further questions or concerns that you may have in the meantime, and I'll be glad to help out.
Thanks!
Katina
Thanks for the quick response and resolution. Looks like they just needed a Pathfinder to come along and help them find their way.