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I noticed that the authorization email I received for my subscriptions does not include my sidecart. I know one of the items in the order is a preorder. Could I get the rest added to this subscription shipment?
Also on the My Account page it says I have 3 pending orders, but I only see two when I actually go to the Order History page. Is there something wierd with my account or is this just the result of some known issue?
Thanks,
Cory Gilman
Hi Cory,
Thanks for bringing your order to our attention. It looks like the items had some trouble making it all the way to the sidecart, so they were in an order limbo (the tech team will be looking into this).
I have wrestled everything over the the subscription order and you get an updated order confirmation email soon.
The system has been split more orders up in to "parent" and "child" orders, based on when the system thinks it will be shipping items. Example - order 111111 is the main order, but it's subdivided into orders 111112 and 111113, based on shipping conditions.
This particular order will no longer display this way on your account, because I have combined the items with the subscription order.
If you have any further questions or concerns, please let us know.
Thanks!
Sharaya
You're welcome! ^_^ Glad to help!