PACG ROTR: Questions about replacing my miscolored 1st editions


Customer Service


Hey guys! Let me start off by saying I absolutely love Pathfinder. I love the RPG, I love the card game. I am enthralled with your worlds, and your rules, and I love sharing this with other people.

That being said, I was very saddened when I received my 2nd and 3rd adventure packs only to find them colored incorrectly. I know this isn't the end of the world, and I contacted you guys to see what we could do about it, but was told in no uncertain terms that you would do nothing, and I should find a solution that I liked from various forums online.

So here's my dilemma: if I order from my FLGS, I get a 1st edition printing again. I don't want to do that. If I order from Amazon, I have no assurances that I'm getting a 2nd edition copy, so I'm reluctant to do that. I've decided the best option is just to order from you guys. Well, that's okay, I won't get my Prime shipping, but I really like what you do, and I guess I'm willing to show that with my wallet.

However, upon reaching shipping, I find that you're packaging the two decks separately (and the price for shipping was about 25 cents different on the two packages, but, I mean, that's a quarter, big whoop) and it adds about 8 dollars to my purchase.

Like I said, I really like what you do, and 8 dollars isn't going to stop me from getting your product. I would be remiss, though, if I didn't at least request a little bit of consideration in this whole situation: I'm buying a second copy of a product I already own, because the first copy doesn't work in its intended capacity. Could you guys meet me half way and either cut the shipping in half or cut the shipping altogether?

Again guys, thanks so much for the hours and hours of fun you've provided for me and my friends. Thank you for continuing to support your products the way that you do. And thank you for your time.

~Daniel

Customer Service Ray of Funshine

I'm glad to hear you're enjoying the game so much!

It looks like its splitting it into two packages because that is the cheapest option based on the item weight and the product categories they fall into for shipping. Please note that the prices we charge for shipping are what we pay for shipping and vary by location.

Yours is currently set to Standard Post, which can go in two packages for $8.52.
Standard post has a weight limit of 1lb per package domestically, if the items are not "bound printed material". These weigh too much together to go in one package, so shipping via two is still the cheapest option we have available.

USPS First Class Mail would also be two packages for $9.48
USPS Priority Mail is one package at $11.21
UPS Ground is also one package at $14.72

I am sorry for any inconvenience, but we do not have a way to offer this order a shipping discount, as this is an elective purchase, and does not meet the parameters for the First Ten Shipping discount.

If you have any further questions or concerns, please let us know.

Thanks!
Sharaya

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