Orders 3425476 and 3332278

[Arthun]

Dear Paizo Customer Service,

something wrent wrong on my orders 3425476 and 3332278.

In order 3425476 I have received the Iron Gods Poster Map Folio instead of the Familiar Folio. Would it be possible for you to deliver the missing Familiar Folio with my next shipment?
In my experience you will ask me to keep the Post Map Folio for free but as this is the third time (I think) that I have received a not ordered book, and because I really like your company, I ask you to charge me the price for the Post Map Folio.

Order 3332278 is still pending and I am sorry that it took me so much time to notice that. :(

Thanks & Regards

[Sharaya]

I'm sorry to hear about that mispack. And now I am definitely noticing a trend with this :/

I've set up a replacement Familiar Folio in your sidecart for next month.

And again, please just keep the Iron Gods Poster Map Folio with our apologies. If you don't have a use for it, please consider donating it somewhere.

I am looking into what's going on with order 3332278 and will send you and email once I have more information about that.

[Arthun]

Sharaya wrote:

I'm sorry to hear about that mispack. And now I am definitely noticing a trend with this :/

I've set up a replacement Familiar Folio in your sidecart for next month.

And again, please just keep the Iron Gods Poster Map Folio with our apologies. If you don't have a use for it, please consider donating it somewhere.

I am looking into what's going on with order 3332278 and will send you and email once I have more information about that.

Thanks so much for looking into the orders.

Because I have use for the Poster Map Folio I'd pay for it. Otherwise, I hope to manage a visit to an american convention and buy some of the customer service team a guinness :)

[Sharaya]

It's totally our error (warehouse had a packing mishap on this batch), so, please keep it with our apologies.

I have to say, Guinness IS one of my favorites.

[Arthun]

Sharaya wrote:

I am looking into what's going on with order 3332278 and will send you and email once I have more information about that.

Hey,

any news concerning the shipment of knot of thornes?

Thanks!

[Katina Davis]

Hi Arthun,

I'm sorry that no one has gotten back to you yet! I will send you an email in just a moment with more details.

Thanks!
Katina