Paizo Order #3421148

[James Risner]

If one of the items got crushed on a corner during shipping, what can be done?

Picture of the box and the overbox.

[Katina Davis]

Hello James,

Thanks for bringing this to our attention! I've reviewed the picture, and it does seem like the inner box was a bit bent during shipping. Was the miniature itself damaged? If the dragon inside was damaged, we should be able to set up a replacement for you.

In the meantime, I'll pass the photos along so that we can take note of the state your order arrived in. Please let me know if there are any further questions or concerns that I would be able to assist you with.

Thanks!
Katina

[James Risner]

The inside mini wasn't damaged, but I had planned to offer it for sale in my store and I won't be able to sell it as new with the box dented like this.

Thanks

[Katina Davis]

Hello James,

Unfortunately, since the damage took place during transit and did not affect the miniature inside, I don't think we would be able to send a replacement without the possibility of the replacement box being dented in transit as well.

If you'd like, I can offer you the Non-Mint price for the product and refund the difference between that and what you paid. Generally it is a 25% difference in price. Just let me know if that sounds okay, and I'll go ahead and get it taken care of right away.

Please let me know if there are any further questions that you may have, and I'll be more than happy to help out.

Thanks!
Katina

[James Risner]

Non-mint price is perfect solution. Thanks. I'll do the same to the end user.

[Katina Davis]

Hi James,

Thanks for getting back to me! I've issued a refund for $8.50 back to your card, and you should see it show up within 2 - 5 business days, depending on how quickly your bank processes it.

Please don't hesitate to let me know if there's anything else I can do to help out, and I would be glad to do so.

Thanks!
Katina