This order has not arrived. Please arrange Redispatch. Thank You
Hi DM Wellard,
I'm sorry to hear that hasn't arrived yet! It looks like, according to the shipping confirmation email, it should have left the warehouse by December 16th, and has an estimate of 9 to 36 business days in transit. It looks like we are currently on the 19th business day.
If it left on the latest day possible, and takes the longer end of the shipping estimate (as international shipment can experience various delays), it looks like you should see it arriving by February 9th.
I hope it makes it to you soon! If it has not arrived by then, please let us know, and we'll see what we can to do help you further at that time.
Thanks!
Sharaya
This happens every December..the order goes astray you advise me to wait and end up having to send it again anyway..normally I expect to get my delivery within 10 days of dispatch.
Because of there are many possibilities of things that could delay international shipments (volume at postal hubs during high volume times, holidays, weather, delays through customs, etc.), we typically need to wait until the shipping estimate has passed until setting up replacements. Sorry for any inconvenience!