Dear Paizo Customer Support,
Hope you all had a great New Years!
Living in England, UK, I appreciate my subscriptions can take quite a while to get to me. So much so that I wasn't that worried my November subscription order number 3330940 did not arrive very quickly.
However, my December order arrived 3390154 - and my November order is still not here!
Is there any way to find out what has happened to my order? Has it been lost in the Abyss? :(
Customer Service Dire Care Bear Manager
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Currently we are about 25 business days into the estimate of 9-36 business days. Sometimes packages can fly through the system and sometimes they can take the full shipping estimate and unfortunately we don't have a way to tell if it went into the Abyss until the full 36 days are up. If it hasn't shown up by Friday January 16th let us know and we can set up a replacement.
thanks
sara marie
Thanks Sara, I will let you know if it shows up before hand. Would it be best to post again in this thread, or create a new thread on the 16th should the delivery fail to happen?
Jonathan
Hi Customer Support,
I finally received this order, and it was ruined. It had been packed inside a Royal Mail "damaged goods" bag.
According to the Royal Mail it was "received as damaged" completely flooded out, and the books were just like a solid mass of wet paper. I tried drying them out slowly, but they are just completely unusable.
Help :(
Oh no! I'm sorry to hear that! I've set up replacements for the items in this order in your sidecart to ship with your next subscription order.
If you happened to take any pictures of this when it arrived, please pass them along to us a customer.service@paizo.com, in case we need them for reporting the damage.
Thanks!
Sharaya
Okay Sharaya, I can take pictures of the books (they are still a mass of stuck together paper) and the box itself clearly very water damaged.
Unfortunately no pictures of them directly as received.
Thank you very much for your assistance both of you.