I have been waiting patiently for book four of the adventure path, and it finally showed up at my door yesterday.
Unfortunately, the envelope was filthy/cracked/torn/taped and covered with the stamp 'Damaged in Handling in the Postal Service At Milwaukee 53203-9997 Please accept our apology'.
I took photos of the envelope before opening if needed. Inside, the book is torn across the middle of the spine thru the book. The book is a mess.
I know this isn't paizo's fault, but it is pretty disappointing to have this happen to one of my books. Is there anything we can do with you or the post office to get this book replaced?
I can provide pictures if needed.
Thanks for your help!
Jonathan Kressin
Hi Jonathan,
Yikes! I'm sorry to hear that!
I've set up a replacement copy to ship with your pending subscription order. You should get an updated order confirmation email. Hopefully this one will make it to you without getting mauled by a dire bear.
In the meantime, please email (customer.service@paizo.com) the pictures you have, so we can pass those along to the places we need to.
Thanks!
Sharaya
Sharaya,
Thank you very much for your help! I did receive the updated order confirmation and the pictures have been sent off as requested.
One quick other question. Do you have an estimate of difference of cost if UPS sends out these books instead of USPS? I have been pretty unhappy USPS lately, and might consider the alternative if the price wasn't too much higher.
Anyway, thanks again!
Jonathan
